Frequently Asked Questions

About The Fred Hollows Foundation

How can The Foundation restore sight for $25? 
 
The cost of restoring sight differs country to country because of the varying development of medical services, wages, logistics and exchange rates. In some countries, we can restore sight for as little as $25.
 
Medical treatment in developed countries like Australia is expensive and can’t be compared with developing countries. Surgery is less invasive in the western world, using very advanced and costly technologies. A different, more cost effective technique is used in many developing countries. Other costs associated with surgery including real estate, equipment, nurses' wages and medical insurance. This is all much cheaper in the developing world.
 
Another way of looking at it is, in some of the countries where we work, people may be living on only a few dollars a day. The $25 it costs for an operation as a percentage of their yearly income can be quite similar to the approximately $3000 it costs in Australia, where the average yearly income is around $50,000.
 
 
Can I visit one of The Foundation’s overseas programs?
 
Unfortunately, our country offices are not equipped to accommodate visitors. The work we do in country offices is around program design, coordination, health monitoring and evaluation. No medical procedures are carried out in The Foundation’s offices or by our staff.
 
However, our partner in Nepal, the Tilganga Institute of Ophthalmology, accepts visitors to their hospital. If you’d like to visit Tilganga to see the work carried out in partnership between our organisations, please get in touch with Mr Bhagirath Baniya, Administrator and Public Relations Manager.
 
 
How many staff members does The Foundation employ?
 
As of October 2015, The Foundation employs 143 staff in Australia and 157 worldwide.
  
Why do you work with Aboriginal and Torres Strait Islanders as well as overseas?  
 
The work we do is inspired by the late Professor Fred Hollows. He believed everyone in the world had the right to quality and affordable eye health. When 4 out of 5 people in developing countries are blind when they don’t need to be and 94% of vision loss is preventable or treatable in adult Aboriginal and Torres Strait Islanders, we think it’s an injustice not to do anything. Our specialities are in developmental work, so that’s where we concentrate our efforts. 
 
What are The Foundation’s ABN and ACN numbers?

ABN 46 070 556 642
ACN 070 556 642
 
 
 

Donations

Where does my donation go?
 
Your $25 could be used to restore someone’s sight, but it may also go towards a range of other program activities like training surgeons or eye health workers. These health professionals will then go on to help thousands of people in their community. All of the work we do aims to build capacity in developing countries to create sustainable public eye health systems.
 
Can I see who my donation will restore sight to?
 
Unfortunately, we can’t follow your donation to one single recipient, but we can assure you, your donation will go to helping people in need through our program and support work. 
 
I want my donation to go specifically for work in the Indigenous and Torres Strait Islander communities

You can do this directly via bank transfer:

Bank: Westpac
Account name: The Fred Hollows Foundation Australian Aboriginal Fund
BSB: 032 102
Account no: 174 892
Bank address: 477 Princes Hwy, Rockdale, NSW 2216

Is GST payable on donations?
 
No, donations do not attract GST.
 
Is The Foundation endorsed as a deductible gift recipient?
 
Yes we are. A full list of deductible gift recipient endorsed entities is available here
 
How do I obtain a receipt for my donation?


Please email or call 1800 352 352 to speak to our Sydney-based supporter services.
 
How can I cancel my regular donations?

Please email or call 1800 352 352 to speak to our Sydney-based supporter services.
 
Will I be charged extra to use an American Express or Diners card for my donation?
 
No, you won’t.
 
Can I donate via PayPal?
 
Yes, we accept once-off donations via PayPal .
 
Can I make a donation if I live overseas?
 
New Zealand
The Fred Hollows Foundation NZ is a separate organisation to The Fred Hollows Foundation Australia. Their programs run in the Pacific Region and Papua New Guinea. Donations in New Zealand can be made via their website. These donations will receive a tax-deductible receipt for NZ.
 
For more information email The Fred Hollows Foundation NZ via email or call 0800 227 229 (within New Zealand).
 
USA
Donors in the US can donate through our website, however we are only able to issue tax-deductible receipts for Australia.
 
For a tax-deductible receipt in the US, you can send donations via Charities Aid Foundation America (CAF America). There’s a $500 minimum donation, of which 8% goes to CAF. (If you’re looking to donate $5,000 or more please get in touch.
 
For more information contact CAF America via the following:
 
Charities Aid Foundation America (CAF America)
1800 Diagonal Road, Suite 150, Alexandria, VA 22314-2840
Phone: 703-549-8931 or email
 
United Kingdom
 
The Fred Hollows Foundation is a registered charity in the UK. However, we can’t accept any donations through our London office. All donations must be processed through the Sydney office.
 
Donors in the UK can donate through our website, however we are only able to issue tax-deductible receipts for Australia. The Foundation is not eligible for Gift Aid. Please email or call 1800 352 352 for more information.
 
 
How can I make a donation for a birthday/anniversary/funeral?
 
Thanks for wanting to donate to The Foundation to acknowledge a significant occasion. The best way to do this is to set up an online donation page where you can collect donations via Everyday Hero.
 
If you’d like to leave a bequest, you can find more information here. If you have any questions, please contact Lara Killingley, our Planned Giving Specialist.
 
 
Does The Foundation have bonbonnieres we can give to our wedding guests?
  
No, unfortunately at this time we don’t. As an alternative, we could give you ‘Gift of Sight’ cards to put on the tables or a bookmark for each guest. Please get in touch with the Donations team for more information via email.
 
Alternatively, you could set up an online donation page for your guests. Find out more.
 
Can I donate to a specific country or program?
 
This can only be done for donations of more than $20,000. If this is something you’re looking to do, please contact our Supporter Services team or call 1800 352 352. 
 
Can I donate old glasses and frames?
 
Thanks for thinking of us, but unfortunately we can’t accept donations of glasses. However, the Lions Organisation would be very appreciative of your donation. They collect glasses for their Recycle For Sight program which regrades and distributes 250,000 to 500,000 pairs each year to those in need in developing countries.
 
If you’d like to donate, please send your glasses (without cases) to the address below:
 
LIONS Recycle for Sight Australia Inc
PO Box 3021
Clontarf MDC, QLD 4019
 
You can also donate your glasses at any HCF branch where they will be forwarded to Lions Recycle for Sight. A list of HCF branch locations across Australia can be found here. 
 

Your privacy and communications

 
How do I update my personal details?
 

Please get in touch or call 1800 352 352 and our Sydney based Supporter Services team will be able to help you with this.
 
I no longer want to be sent marketing materials
 
No problem. Please email us or call 1800 352 352 to speak to our Support Services team to update your information. If you’d like to unsubscribe from our emails, please follow the link in the bottom of the email.
 
Does The Foundation share my details with other charities?
 

No. We never, under any circumstances, share, sell or pass on our donors’ details.
 
Is my online donation secure?
 
Yes. The Fred Hollows Foundation is fully committed to maintaining the security of the financial and personal information you entrust to us when making a donation. Our IT systems are fully compliant with the security requirements of the Payment Card Industry Data Security Standard (PCI DSS) which was founded by the major credit card brands (such as VISA, Mastercard and American Express). In addition, when you donate online to The Foundation your card information is processed, encrypted and stored by a specialised and highly secure payment service organisation.
 
Why is it mandatory to provide my phone number when donating online?
 
This is in case there’s a problem with processing your donation and we need to contact you. These fields are also required for data security to ensure that a credit card can’t be entered without any personal details.
 
You’re welcome to request The Foundation not contact you by phone. You can do this in the comments field when donating online. Alternatively, you can phone 1800 352 352 or email.
 
 

School education

I’m a school student. How can I find more information about The Foundation?
 
There’s quite a lot of detail on our website, but if there’s something you can’t find, please contact Communications Coordinator, Victoria Edwards with some information on what you need, and why.
 

Employment, volunteering and fundraising

I’m a health professional. How can I work or volunteer for The Foundation?
 
Thanks for your interest in being a part of The Foundation. We prioritise the recruitment of local staff in the countries where we work to build local capacity and to promote the long-term sustainability of our eye health programs.
 
Unfortunately, we don’t have the capacity to offer work placements or train and host professional volunteers within our programs at this time. We do offer a six month fellowship placement each year – these opportunities are usually advertised on our website.
 
To find out the latest volunteering opportunities with The Foundation, please read more here.
 
How can I fundraise for The Foundation?
 
Read about the ways you can get involved here . If you need to get in touch, contact our Community Fundraising team on 02 8741 1900 or via email. 
 

Medical treatment

I have cataract/eye problems. Can The Foundation help?
 
Unfortunately, we can’t provide individual medical advice. We’re an international development organisation, so we work with local partners in Australia and in developing countries to strengthen the local eye health systems. This means that we don’t employ our own medical staff and we don’t have our own medical facilities in Australia or overseas.
  
Please get in touch with your GP and they’ll be able to help you.
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