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Frequently asked questions
  • Will I get a receipt?

    Yes, you will receive an email receipt immediately after donating and if you make a monthly gift you will receive a yearly tax receipt in the post every year.


  • What will my donation be used for?

    Your donation will be used to restore sight to those who are needlessly blind, and help end avoidable blindness in the countries where we work, which includes eye operations and treatments, training surgeons and eye health workers, and other sustainable eye health.

    For every $1 donated, 76% goes directly towards eye health programs, 6% is necessary for admin costs, and 18% goes towards investment in fundraising efforts which allows us to help even more people in future years.

  • How do I update my details?

    You can update your details on our Donor Update Form. Or, you can get in touch and someone on our Sydney based Supporter Services team will be able to help you.

  • What methods of payment are accepted?

    We accept Visa, Mastercard, American Express and Diners Club. We also accept one-off donations by Paypal and monthly donations by direct debit.

  • What are The Foundation's bank details?

    Bank: Westpac
    Account name: The Fred Hollows Foundation Operating Account
    BSB: 032 057
    Account no: 304 917

    Or for donations specifically for The Indigenous Australia Program:

    Bank: Westpac
    Account name: The Fred Hollows Foundation Australian Aboriginal Fund
    BSB: 032 102
    Account no: 174 892
    Bank address: 477 Princes Hwy, Rockdale NSW 2216

    Please ensure you provide your supporter ID as a reference so we are able to provide you with a receipt.

  • How do I change my communication preferences?

    You can change how we contact you at any time. Get in touch, email donati[email protected], call 1800 352 352 or write to us at Supporter Services, The Fred Hollows Foundation, Locked Bag 5021, Alexandria NSW 2015.

  • Regular Giving Service Agreement

    Please view Regular Giving Service Agreement here.

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