Frequently asked questions
Restoring sight changes lives and it can only happen thanks to the generosity of supporters like you.
When you become a monthly donor we will send you:
- A welcome pack in the mail within a few weeks. The welcome pack will contain all the necessary information about your monthly gift.
- Your nominated account or credit card will be debited each month on the 15th or 28th (whichever is closest to your sign up date).
- You will receive regular email updates, sharing stories from the field about patients whose sight you’ve helped restore; medical professionals and programs you have supported; events and activities The Foundation has taken part in; petitions and research relating to eye health.
- At the end of each financial year, we will send a tax receipt with all your donations (donations over $2 are tax-deductible), for you to use for your income tax claim.
Yes, you will receive an email receipt immediately after donating and if you make a monthly gift you will receive a yearly tax receipt in the post every year.
Yes, donations of $2 and over are tax deductible in Australia.
You can update your details on our Donor Update Form. Or, you can get in touch and someone on our Sydney-based Supporter Care Team will be able to help you.
Your donation will be used to restore sight to those who are needlessly blind, and help end avoidable blindness in the countries where we work, which includes eye operations and treatments, training surgeons and eye health workers, and other sustainable eye health.
For every $1 donated, 74.1% goes directly towards eye health programs, 5.2% is necessary for admin costs, and 20.7% goes towards investment in fundraising efforts, which allows us to help even more people in future years.
In recent years The Foundation reevaluated our program costs for small incision cataract surgery. That evaluation showed that it remains possible to restore sight for as little as 25 in many of our program countries including Pakistan, Bangladesh and Cambodia to ensure the $25 cost remained accurate.
Our assessment showed IOLs start from as little as $4 in Pakistan, about $6 in Cambodia, and about $14 in Bangladesh.
The other key costs are the surgeon’s time (which is less than $1.50 per patient in those three countries) and consumable equipment (as little as $5.46).
So with the cost of the IOL, the surgeon and the consumables it is possible that The Foundation can restore sight for as little as $25 in some countries.
We acknowledge that not all surgeries in all countries are as little as $25. The cost of surgery depends on factors including the country of treatment, the age and circumstances of the patient, how and where the treatment is delivered, the type of procedure, the IOL used, the hospital type (government or private), the facilities of the hospital, inpatient or day procedure delivery mechanisms, and the economic status of people in the country or region.
For one-off donations, we accept Visa, Mastercard, American Express, or PayPal. For monthly donations, you can use Visa, Mastercard, American Express, or direct debit.
You can change how we contact you at any time. Get in touch, email [email protected], call 1800 352 352 or write to us at Supporter Care Team, The Fred Hollows Foundation, Locked Bag 5021, Alexandria NSW 2015.
Please view our Regular Giving Service Agreement here.
