Protecting your Privacy
The Fred Hollows Foundation (ABN 46 070 556 642) and its subsidiary The Fred Hollows Foundation (HK) Limited, (‘we’, ‘us’, ‘our’ and ‘Foundation’) are committed to protecting your Personal Information.
Collection of Personal Information
‘Personal Information’ is any information that can identify or be used to identify you that is in a processable form. We collect and hold Personal Information from our donors, supporters, volunteers, contractors, visitors to our field programs, and other individuals.
For example, if you are a donor, we collect and hold your name, address, e-mail address, phone number and credit card or bank account details. From time to time, we may collect more detailed Personal Information such as when we conduct surveys, but the provision of more detailed information is entirely voluntary.
Most of the time, we collect Personal Information directly from individuals at the time they deal with us. For example when a donation is made or our website is accessed, an email is sent to us.
When our website is accessed, we collect Personal Information about the person accessing it automatically through cookies. Information collected includes IP address and/or domain name; operating system (type of browser and platform); and the date, time and length of time visiting our website. We use this information primarily for the compilation of statistical information about the use of our website and occasionally to inform our advertising decisions.
We use Google Analytics to track visits to our website. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve it.
Links to other websites
Dealing with us anonymously
You may request us to deal with you anonymously or through a pseudonym. We will accommodate your request if it is lawful and practical for us to do so. For example, it may not be possible for us to process your donations or accept you as a volunteer if you do not provide the necessary Personal Information.
Use of Personal Information
We use your Personal Information primarily to:
- Process donations and provide receipts;
- Research, report and advocate to government, the public, donors, supporters about how funding monies and donations are used.
- Communicate and campaign about our blindness prevention and eye health activities, events, services and projects which we believe may be of interest (including through direct marketing emails, post, SMS messages and phone calls);
- Respond to questions, feedback or complaints;
- Recruit and manage staff, contractors and volunteers; and
- any directly related purpose to these activities and the objectives of the Foundation.
We may also ask for Personal Information for other specific purposes from time to time, but if we do, we will provide information about that purpose.
In some instances, if you decide not to provide Personal Information, we may not be able to conduct the activities or provide services to you.
Unless exceptions under the applicable privacy laws apply, we will only use Personal Information collected by us for the purpose for which it is collected. If we use Personal Information for direct marketing we will ensure that the person is made aware that they can opt out from receiving direct marketing communications at any time by contacting our Supporter Services team at The Fred Hollows Foundation, Room 1005, 10/F,OfficePlus @Prince Edward, 794-802 Nathan Road, Hong Kong or via email to [email protected], or by telephone + 852 36146240 or in the case of emails, by clicking the “unsubscribe” link at the bottom of the email.
Disclosure of Personal Information
We do not disclose Personal Information to other organisations unless we believe it is reasonably necessary to fulfil one of the purposes of use specified above on behalf of The Foundation, or you give your consent, or disclosure is required or authorised by law.
We use a range of suppliers, service providers, contractors and partners to enable the activities and functions of The Foundation who may be located and use your Personal Information outside of Hong Kong. They include information technology service providers, direct marketing agencies, mailing houses, cloud storage, banks, credit card companies and recruitment agencies.
Disclosure of Personal Information outside Hong Kong
Security of Personal Information
We take reasonable steps to ensure the security of Personal Information by storing it in a secure environment. If contract service providers are used they are contractually bound to adhere to our privacy and security policies or establish that their policies are equivalent.
Our electronic database is secured by a firewall and anti-virus software to ensure, so far as practicable, that it is not accessed by unauthorised parties. This website has security measures (minimum 128-bit secure sockets layer encryption) designed to protect against the loss, misuse and/or alteration to your Personal Information under our control. Secure pages on our website are protected by a 128-bit SSL certificate. A security icon visible on your screen, for example a padlock, confirms that your browser supports SSL security. Click on the security icon to verify the security certificate on this website.
However, all unencrypted information exchanged via the internet may be accessed and used by people other than those for whom it is intended, for example if you send us any Personal Information by email, it is sent at your own risk.
Donations made online on this website are processed in real time using a secure payment gateway. Donations are processed in Hong Kong Dollars.
Access to Personal Information
We take reasonable steps to ensure that Personal Information we collect, hold, use and disclose is complete, accurate, relevant and up-to-date.
If you wish to have your Personal Information removed from our database, we will take reasonable steps to comply with your request unless we need to keep your information for legal, auditing or internal risk management reasons. If we cannot delete the information we will quarantine it so it is no longer used by us.
You have the right to request access to and correction of your Personal Information that we hold. In order for us to successfully retrieve your records, please provide us with as much detail as you can about the particular Personal Information you wish to access or correct. Please allow 7 days for us to process your request.
If you have any questions, including for example:
- about making an online donation to The Foundation,
- accessing or make corrections to your Personal Information;
- opting out or changing the frequency of communications from us
please contact our Supporter Services team at The Fred Hollows Foundation, Room 1005, 10/F,OfficePlus @Prince Edward, 794-802 Nathan Road, Hong Kong , or via email to [email protected]
, or call+ 852 36146240.
We will ask you to verify your identity before we disclose any Personal Information. Please allow 7 working days for us to process your request.
We have appointed a designated Privacy Officer who is responsible for investigating any complaints or concerns any person may have about our protection of their privacy. If we become aware of any ongoing concerns or problems concerning our privacy practices, we take these issues seriously and work to address these concerns. There are no fees for lodging a complaint.
If you wish to make a complaint about how we handle your Personal Information, please contact our Privacy Officer at The Fred Hollows Foundation, Room 1005, 10/F,OfficePlus @Prince Edward, 794-802 Nathan Road, Hong Kong , or via email to [email protected] (put Privacy in the subject heading), or call +852 36146240 and ask for the Privacy Officer. Please provide as much detail about the facts surrounding your complaint so we can resolve it accordingly, and allow us at least 7 days to respond to your complaint.